Refund Policy

1. Overview

This Refund Policy applies to purchases made on CompressVideo.net. By purchasing a subscription or an add-on, you agree to the terms below.

2. Subscription Refunds (7-Day Conditional Guarantee)

We offer a conditional 7-day money-back guarantee for your first subscription payment.

You may be eligible for a full refund if all of the following are true:

• You request the refund within 7 days of your first payment.
• Your total usage since the first payment is less than 100 conversion minutes.

Refund eligibility is determined based on the usage records associated with your account.

3. Add-ons (One-Time Purchases)

One-time add-on purchases are reviewed on a case-by-case basis. If you believe you were charged incorrectly, please contact support as soon as possible.

4. How to Request a Refund

To request a refund, please contact support and include your account email, the date of purchase, and the reason for your request. If you have access, you can also open the billing portal from inside your account and use the purchase details from your receipt.

5. Processing Time

If approved, refunds are typically processed back to the original payment method. Processing times may vary depending on your bank or card issuer.

6. Chargebacks

If you have a billing issue, please contact support first. Filing a chargeback without contacting us may delay resolution and may result in account restrictions.

7. Contact Support

For refund requests or any billing inquiries, please contact us at hello@compressvideo.net.